Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Our store makes use of SSL (secure socket layer) technology and adhere to the highest industry standards to protect your personal information. Your credit card information is never stored and only used to complete the requested transaction.

Most orders leave the warehouse within 1-3 days of payment.

Most items are delivered within 7-10 business days; some exceptions do apply.

At International Brands Direct, we source quality products from all over the world and we only work with the best and most experienced suppliers.

Often, when you order multiple items different distribution channels are being utilized. As such, many times each item will be shipped separately and you may receive one item before the other.

Check your SPAM folder to see if your confirmation email was redirected there. If the email does not appear in the spam folder, it probably did not reach you. It is not uncommon that email addresses are entered with a minor typo. In this case, do not hesitate to send an email to orders@IBDShop.com, we will be happy to update your contact information.

If an item doesn’t arrive or doesn’t match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid. You will be responsible for shipping the product back to us within 30 days of receiving your order at your own expense.

There is no restocking fee but you would have to pay to ship the item back to us.

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