Returns & Exchanges

RETURNS & EXCHANGES

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 30 days from the date you received your order to exchange or return.

Please make sure your items are returned new, unused and with all designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing Contact@IBDshop.com if you have any further questions.

RECEIVING A REFUND

Your refund will be credited to the original payment method or as store credit to IBDshop.com

If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through IBDshop. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

OUR POLICY

All items must be returned new, unused and with all designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your IBDShop account.

Late Returns

Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period may be accepted at the discretion of IBDShop.

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all designer garment tags still attached.

Bags

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

X